Current marketplace status
Checkout currently runs in test mode only: no real money is charged and no real refunds or seller payouts are made. Cancellations before shipment trigger a full refund through the payment provider; seller payouts are handled manually by the marketplace.
Order disputes and returns after shipment are reviewed through support reports; filing a report does not automatically trigger a refund.
Eligible problems
There are no automatic returns for a change of mind or buyer’s remorse.
Buyers can request help for items that never arrive, arrive damaged, are materially different from the listing, or appear counterfeit.
Reporting deadlines
Buyers should report a problem within 7 calendar days of delivery, or within 7 calendar days of the expected delivery date if the item never arrives.
Evidence and review
The platform can request photos, tracking details and messages to review a claim. Keep the packaging and available evidence while the issue is being reviewed. Reporting a problem does not itself guarantee a return or refund.
Your legal rights
Consumer rights that apply under law are not limited by these rules.
Support & privacy contact
Owner configuration required: marketplace support and privacy contact details have not been supplied. A support escalation or privacy request cannot currently be sent from these pages. This is not an active contact address.
For item questions, use Message seller on a non-sample listing after signing in. Use Report listing for suspected counterfeit or misleading listings; this submits a listing report, not an order cancellation or refund request.